Employee 360 View: Use a knowledge graph to understand and predict your workforce needs


Despite the many software solutions and rising number of applications that allow siloed enterprise systems to communicate, organizations and employees continue to face challenges effectively extracting actionable insights from how key organizational assets such as people, processes, products, and customers are related and impact each other. This remains an important topic because the data needed to make any type of business investment or capacity building decisions is scattered across various parts of the organization. In fact, according to the International Data Corporation (IDC), over 80% of business leaders from Sales, HR, Procurement and other departments agree that they have different internal systems and applications that don’t ‘talk’ to each other. An enterprise knowledge graph provides organizations with a 360-view of contextualized, interconnected information that models an organization’s assets (products, services, customers, employees, roles, competencies, etc.) so that all levels of the organization have access to the information that provides the greatest benefit to the enterprise. This interconnected data allows organizations to have a complete view of their important entities and the ability to discover contextual connections, uncover new patterns, and attain explainable results. Specifically, using a knowledge graph organizations can proactively connect the dots and answer questions like: 

  • What services/solutions/products should I offer to my customers?
  • What skill gaps is my organization experiencing? 
  • What are my most profitable customers/regions/products?