Based on a Knowledge Graph ZEISS Microscopy provides concise information to field service engineers helping them to shorten the mean time of repair. To provide concise information to a field service engineer (FSE) help him to shorten the mean time of repair. Concise means, that this information has to be so closely connected to the customer product and the reported issue as possible supporting the FSE in having the needed spare parts prepared and giving him the instructions for exchange.
PANTOPIX
https://pantopix.com/en/home_/
Karsten Schrempp studied Mathematics and Philosophy in Tübingen and Avignon. After some years as network engineer and head of IT in a hospital he joined one of the most important service providers of technical documentation in Germany. He founded a subsidiary consulting company for the implementation of SGML and later XML based Component Content Management Systems.
In this presentation we will show how Wolters Kluwer is accelerating its “semantification” process, where semantic information like domain knowledge graphs and data standardization on a global scale are not only restricted to technology projects, but actually have an impact and create requirements for the organization as a whole. This paradigm shift is currently happening in many industries and common solutions based on semantic standards and tools are needed.
Chief Content Architect
Wolters Kluwer Deutschland
http://www.wolterskluwer.de
Christian is Chief Content Architect at Wolters Kluwer Germany and part of the Innovation and UX Team. He is responsible for Innovation Projects around semantics and AI. He was part of H2020 Projects LOD2 and ALIGNED. Before joining Wolters Kluwer back in 2001 he worked for several Software companies. He is an Information scientist and based in Munich, Germany.
