Keynote

Time: 
Thursday, September 15, 2022 - 09:00 to 10:00

Talks

Taxonomies at the heart of a corporate brain for contact centers.

The business of contact centers makes up for an important percentage of GDP in many countries. Millions of people work in contact centers and they make literally billions of phone calls each year to do outsourced sales calls or set appointments or check on licenses. You would expect that in this day and age a contact center would be able to provide a perfect 360 overview of every contact person and company ever called and use that to improve the contact centers efficiency and improve sales for their clients. However that is unfortunately not the case.